Every now and then you'll reach that point.
This was a letter I wrote on one of those days. Maybe a tad on the aggressive side.... but I felt so much better afterwards. Needless to say I didn't hear back and I didn't keep this customer.
YES but in a scaled down version with a slightly softer approach - I've put a collection together of customer response letters HERE that you can use in your own business.
Warning: Just in case I offend anyone I'm letting you know in advance there are non politically correct statements and words on this page!
(Email written to a Plumbing Customer - most likely he was an engineer - they seem to be the biggest complainers...no idea why!)
Wow, if a professional tradesman dares to charge professional fees for his work he is called a rip off!
It seems we make easy targets to stick the boot in, and all...